Warranty and Policy - Boston Mobile Phone Repairs

Refund & Warranty Policy | Boston Mobile Phone Repairs

At Boston Mobile Phone Repairs, we strive to deliver honest, high-quality service and products. To ensure transparency and protect both our business and our customers, please carefully review our Refund and Warranty Policy below.

🚫 NO REFUND POLICY – STRICTLY ENFORCED

We maintain a strict NO REFUND policy on all sales, including but not limited to:

✅ Parts (new or used, installed or not)

✅ Accessories (chargers, cases, screen protectors, etc.)

✅ Devices (phones, tablets, and any electronic items)

✅ Labor/Repair Services

All sales are final.

Once a transaction has been completed—whether for a product or service—it is considered non-refundable, without exception. By proceeding with any purchase or repair, the customer agrees to this policy.

We strongly encourage customers to verify compatibility, ask questions, and inspect items before finalizing a purchase.

🛠 Repair Service Warranty – Limited 30-Day Coverage

We offer a 30-day limited warranty on replacement parts installed by our technicians during a repair. This warranty covers functional defects in the specific part installed.

✅ What’s Covered:

Defective or malfunctioning parts (e.g., screen stops working, touch issues, battery not charging)

Issues directly related to the part and the service provided

❌ What’s NOT Covered:

Accidental or intentional damage (cracked screen, dents, bent frame, etc.)

Water or liquid damage

Damage due to drops, pressure, or mishandling

Tampering or repairs attempted by a third party

Issues unrelated to the specific part we replaced (e.g., motherboard failure after battery repair)

If a warranty issue is reported within 30 days, and it qualifies, we will:

Inspect and troubleshoot the issue

Reinstall or replace the part at no charge

If the part is found to be damaged due to user misuse or outside the scope of warranty, additional charges will apply.

⚠ Important Terms & Conditions

The warranty is non-transferable and applies only to the original customer and device.

No warranty is provided on customer-supplied parts or repairs declined during diagnostics.

Diagnostic fees may apply if the issue is not related to our repair.

Devices left for over 30 days after repair completion may be subject to storage fees or considered abandoned.

🧾 Summary

🔒 ALL SALES ARE FINAL – NO EXCEPTIONS

🛠 30-Day Warranty on installed parts (no physical/liquid damage)

📆 Devices not picked up after 30 days may be forfeited

By purchasing from or receiving services at [Your Business Name], the customer agrees to the terms above. If you have any questions, please speak with a team member before making a purchase or authorizing a repair.