Boston
July 1, 2025
Unlocking your phone with your fingerprint is fast and secureāuntil it suddenly stops working. Whether your fingerprint sensor isnāt responding or fails to recognize your print, this guide from Boston Mobile Phone Repairs can help you troubleshoot the issue.
Dirty or oily sensor
Wet or damaged fingers
Outdated software
Incorrectly scanned fingerprints
Screen protector interference
Hardware malfunction
Use a microfiber cloth to wipe the sensor. Make sure your fingers are dry and clean.
A quick restart can resolve software glitches affecting biometric features.
iPhone (Touch ID):
Settings > Touch ID & Passcode > Add a Fingerprint
Android:
Settings > Security > Fingerprint > Add/Remove Fingerprints
Add multiple angles of the same finger for better recognition.
Biometric bugs are often fixed in software updates. Make sure your phone is up to date.
Remove any thick screen protectors or cases that might obstruct the sensor.
Your phone may have:
A damaged sensor module
Faulty connections inside the phone
Water damage or impact issues
At Boston Mobile Phone Repairs, we provide:
Biometric diagnostics
Fingerprint sensor replacements
Water damage repair
Screen protector guidance
š Walk in today for expert help
Boston Mobile Phone Repairs for a full diagnostic and same-day service.
CALL 858-848-9004! OR BOOK YOUR REPAIRĀ ONLINE TODAY!